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  1. Technical Quality (Accuracy; Completeness: Relevance)
    Exceeded Expectations     Met Expectations     Needs Improvement    

    2.  

  2. Documentation (Clarity of reports & other documents)
    Exceeded Expectations     Met Expectations     Needs Improvement    

    3.  

  3. Timeliness (On-time delivery; Speed and efficiency of task completion )
    Exceeded Expectations     Met Expectations     Needs Improvement    

    4.  

  4. Value (Value of service received based on cost)
    Exceeded Expectations     Met Expectations     Needs Improvement    

    5.  

  5. Dependability (Consistency; Credibility; Trustworthiness; Ability to keep promises; Attendance)
    Exceeded Expectations     Met Expectations     Needs Improvement    

    6.  

  6. Creative Thinking (Innovativeness; Ability to work out cost-effective solutions to problems)
    Exceeded Expectations     Met Expectations     Needs Improvement    

    7.  

  7. Attitude (Work ethics; Efforts made to address client's problems/concerns)
    Exceeded Expectations     Met Expectations     Needs Improvement    

    8.  

  8. Cooperativeness (Responsiveness; Flexibility; Courtesy; Approachability)
    Exceeded Expectations     Met Expectations     Needs Improvement    

    9.  

  9. Communication (Understanding of client instructions/concerns; Provision of timely information on progress/problems)
    Exceeded Expectations     Met Expectations     Needs Improvement    

    10.  

  10. Overall assessment of services received :
    Exceeded Expectations     Met Expectations     Needs Improvement    

    11.  

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