FAQs

1. How do we get started?

The first step of getting started is to choose an agent. To choose an agent, you will have to check out the Agents Page and scan through the portfolios of the available agents listed in there.

After choosing an agent, you will have to contact us either by the contact form below or by chatting with the online assistant, which you can see at the right side bar, to confirm the availability of your chosen agent.

When availability of the agent was confirmed and everything was agreed upon, You will have to sign the contract which will be sent to you.

Lastly, you will have to pay the one time setup cost using the Google Checkout buttons provided on the right side bar, to get started.

2. How long does it take to get an agent started once we pay the setup cost?

Generally, it takes about 2 weeks to start a person. It depends in part on exactly the kinds of work you need and on the chosen agent’s availability status.

3. Will my agent speak English?

Yes, English is the primary language of business in the Philippines.

4. What is the length of contract?

There’s no set length of time on a contract. If you find the service isn’t useful for you, there’s no obligation to continue it.

5. How do we make payment?

The best options for payment would be the Payments Page and Paypal. We also have a US bank account, if you prefer to wire transfer / mail a check / use a bill pay service.

6. What is the 13th month pay and how is it computed?

If the agent is hired longer than 3 months, Client agrees to pay 13th month pay. This is equal to one half the monthly fee, pro-rated for the number of months in the calendar year for which Client has hired the worker.
13th month is a once a year fee usually collected at the end of the year or at the end of contract.
Computation is as follows:

$625 (monthly fee) ÷ 2 = $312.5
$312.5 ÷ 12 (Months in a year) = $26.04
$26.04 x 4 (Months worked => 3 Months) = $104.17

7. If I lease an agent, does that mean I have that agent dedicated to me?

Yes. The agent you lease, like all other regular employees, will work full-time (8 hours a day, 5 days a week) dedicating it only to you.

8. Could I lease an agent for a project based Task?

We are a staff leasing company, and our service works best for clients who want to establish a long term working relationship with our agents. Hence, project-based tasks are not really our preference.

9. Do you have a price list for agents with different skills?

Yes we do. The price list is as follows:

Position	Monthly Fee	Set-up Cost
Link Builder	$625	$275
Graphic Artist	$675	$275
Online Marketer	$675	$275
Writer	$675	$275
Virtual Assistant	$725	$275
Webmaster	$725	$275
Web Designer	$775	$275

11. What is the set-up cost and when is it due?

The set-up cost is a one-time payment which we require a client to pay right before getting started. It is for the agent’s basic needs which includes workstation, Internet connection, Personal Computer and Operation System.

12. How do I give working instructions and training to my agent?

You can give instructions to your agents by using Instant Messaging, Email, Voice Mail, Phone Call, Camtasia video, etc.

13. Am I allowed to have direct contact with my Agent?

Yes, you can contact your agent anytime within the working hours by any means you are comfortable with.

14. Are my business secrets and information safe with you guys?

Yes. The data mined and information produced for a client shall be the property of the client. Neither the company nor the agent could sell, transfer or use the work product to any party other than the client.

15. Would you replace my agent if I am not satisfied with the output?

Yes. We will replace your agent if we see that there really is a shortcoming on the agent’s part.

16. How will I know if my agent is working on the tasks I give?

Agents are required to submit a daily report. All tasks done for the day and updates are included in the report. Also we have a management here who monitors the agents’ Production.