Job Summary: Provide product and service information needed by the client.
- Excellent Oral English Communication and Presentation Skills
- Advanced Typing Speed
- Strong call handling and active listening skills
- Ability to multi-task and manage time effectively
- Ability to adapt/respond to different types of clients’ characters
Tasks and Responsibilities:
- Internet Research
- Client Support (Email / Call / Live Chat)
- Meet personal and/or client service requirements, targets and/or quotas
- Data Gathering and Analysis
- Create Reports and File Documentations
- Follow communication procedures, guidelines and policies
Problem Solving: Shall be responsible for addressing any task-related concern.
Accountability: Takes care of all information and data owned by the client and the company.