Job Summary: Provide product and service information needed by the client.

Major Skills:

  • Excellent Oral English Communication and Presentation Skills
  • Advanced Typing Speed
  • Strong call handling and active listening skills
  • Ability to multi-task and manage time effectively
  • Ability to adapt/respond to different types of clients’ characters

Tasks and Responsibilities:

  • Internet Research
  • Client Support (Email / Call / Live Chat)
  • Meet personal and/or client service requirements, targets and/or quotas
  • Data Gathering and Analysis
  • Create Reports and File Documentations
  • Follow communication procedures, guidelines and policies

Problem Solving: Shall be responsible for addressing any task-related concern.

Decision-Making: NA

Accountability: Takes care of all information and data owned by the client and the company.

Job Category: VA
Job Type: Full Time

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